Effective Date: 2-23-25
Welcome to Lutrawell! We are committed to ensuring your orders are shipped quickly, safely, and efficiently. Please review our Shipping Policy below for detailed information.
1. Shipping Destinations
Currently, we only ship within the United Kingdom. We are planning to expand our shipping coverage in the future. Updates will be shared on our website.
2. Processing Time
Orders are processed within 1-2 business days after payment is successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Timeframe
We offer free shipping on all orders within the UK. Delivery typically takes 3-6 business days after order processing.
Please note that delivery times may vary due to unforeseen circumstances such as weather, postal delays, or holidays.
4. Shipping Methods
Orders are shipped using reliable courier services. You will receive a confirmation email with tracking details once your order has been dispatched.
5. Order Tracking
Once your order is shipped, an email will provide a tracking number. You can use this number to track the status of your shipment directly through the courier’s website.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at checkout.
- If an incorrect or incomplete address is provided, we cannot guarantee successful delivery and additional fees may apply for re-shipment.
7. Lost or Damaged Items
We take great care in packaging your order to prevent damage during transit. However, if your order arrives damaged or is lost, please contact us immediately at info@lustrawell.store with your order details and photographs (if applicable).
8. Returns and Refunds
If you wish to return an item, please refer to our Return Policy for detailed instructions. Return shipping costs may apply unless the return is due to an error on our part.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to reach out:
Email: info@lustrawell.store
Phone: +4478635197
Thank you for shopping with Lutrawell! We appreciate your trust and support.